Does E Craftsmen offer Free Samples?

While we’re happy to collaborate with you to develop an exceptional prototype, we cannot provide free samples of custom parts simply because of the engineering time and cost of materials involved (see Prototyping process, below). We do however offer no-cost samples of our standard Slim Line parts (provided that you cover shipping costs).

How do we coordinate Cross-Border and International Shipping?

E Craftsmen is happy to use your choice of carrier and are pleased to provide shipping support wherever needed. We have experienced logistics personnel who can advise you on customs, NAFTA paperwork and international air transport. We work with almost all carriers, and when necessary, we’ll coordinate with our customs broker for large shipments and work with international logistics providers (e.g. DHL, Kintetsu or Kuehne + Nagel Canada). Our standard delivery term is Ex Works (EXW).

What Payment Options does E Craftsmen offer?

We offer multiple easy ways for you to pay for parts, depending on your circumstances.

  • VISA and MasterCard (sorry, no American Express) – easy and fast. If you prefer confidentiality, please fill out this form.
  • Electronic Funds Transfer (EFT) – for Canadian customers only – we simply need a copy of a VOID cheque.
  • Wire Transfer – Swift Code for US customers, IBAN for Europe.
  • Net 30-Day Terms (from date of invoice) based on Credit Approval – we will need your trade references for this option.
  • Contact your Sales or Customer Service Rep to help you decide which works best for you.

How does E Craftsmen develop a Quote for a new part?

We encourage the use of our custom, online form that will help you identify and communicate your requirements quickly and precisely. Depending on your needs, we'll respond with either a "ballpark" estimate (a day or two) or a firm quote (typically within a week).

A qualified "ballpark" estimate (often requested for bid purposes) is based on identification of a similar design in our vast database of custom products.  We can often turn pricing around within a day or so although this generally does not include lead-time for delivery. 

For a firm quote, one of our engineers must perform calculations (often including multiple iterations) to satisfy the physical and electrical requirements. Following this, the designer will generate a physical layout, detailed assembly and labour instructions, a bill of material (including drawings for custom materials) for costing purposes. From here, our team will verify manufacturability and get material costing from our network of trusted suppliers. Once these steps are completed, your sales representative will issue a formal quotation including lead-time.

What is E Craftsmen's Prototyping process?

Once a quote is accepted, we'll flow the project through all departments to ensure success in all aspects. We'll begin by reviewing the design, preparing formal manufacturing instructions, ordering materials and scheduling production. Once materials are received, our skilled production team will build the part with guidance from both design and manufacturing engineering. Following completion of the build, Quality Assurance does thorough first-article review and the Designer prepares an evaluation report that verifies that the prototype satisfies both your requirements and our internal manufacturing instructions.

How does E Craftsmen ensure Quality?

Our highly trained quality control staff will inspect and test all parts at various stages throughout and following production. Prototypes are subjected to additional scrutiny by a skilled quality assurance specialist against your specifications. Once satisfied that the prototype meets your requirements and our stringent internal standards, we'll ship the part according to your specified methods. No prototype or custom part leaves our facility without a detailed Certificate of Compliance.

Blanket Orders for Parts.

We’re happy to be able to support you with better pricing for larger orders to be scheduled over time.  In order to make this happen, however, we need a few considerations in return…

  • Term.  We are happy to accept blanket orders scheduled out to a maximum of 12 months but cannot extend the fulfillment of the order beyond one year.  This is because we often have to buy custom raw materials up-front and hold them for the duration of the order; as you can understand, this has an impact on our cash-flow.  

  • Holding Finished Parts.   We are happy to hold stock of finished parts for a maximum period of up to 10 weeks.  After this time, we must ship and invoice the parts to you.

  • Replenishment Time.  After a release from you, we need a reasonable period of about 4 weeks to replenish new finished parts.

  • Holding Raw Material.  In order to get price-breaks on raw material, we do our best to schedule-out deliveries from our vendors whenever possible. However, we can only hold inventory of material for your parts for a maximum period of 16 weeks.  After this period, we can still hold the material in our warehouse but we must invoice you for it.

Slim Line LED Transformers.  We do have a few reasonable conditions for these parts...

Stock.  We do our best to maintain stock of these popular parts but this is not always possible.  It may be 4 weeks or more before we have new stock if you release without prior notice.

Returns for Credit (Slim Line Parts only): Unused parts requested to be returned for credit are subject to a 25% restocking fee (i.e. you will receive 75% credit for returned parts). You are responsible for shipping costs.  In order to prevent shipping damage, we must insist that all returned parts must be packed for delivery in the same way that they were shipped from E Craftsmen or in a similar manner that will protect the parts from damage during shipping.  Parts returned with physical damage due to inadequate packing or shipping methods may not receive any credit.  Note that all Custom Parts are Non-Cancellable, Non-Returnable ( because they cannot be re-sold to anyone else).

We stand behind our products: Read the Slim Line 5-Year Warranty.